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Shipping & Returns

 

Shipping & Delivery

UK

All UK deliveries are sent via Royal Mail standard delivery at a fixed rate of £2.99 per delivery for orders up to the value of £30, free delivery for all UK orders over this value. We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied. UK deliveries are usually despatched within 24 hours and should take 2-3 working days for delivery. Please note that any orders received after close of business on a Friday (5pm GMT) will not be processed until the next available working day (Monday or Tuesday dependent on Bank Holidays).

Europe & Worldwide

For deliveries to rest of Europe and worldwide, please use the 'Estimate shipping and tax' button in your cart to see a quote for your country. Deliveries to the rest of Europe and worldwide are sent by Royal Mail or Courier depending on the weight of the order. 

 

Returns & Replacements

 

We hope you will be happy with your new purchase. However, in the unlikely event that the product is faulty or if you change your mind for any reason, we are happy to offer you a full refund, provided that the goods are returned at your cost, within 28 days of delivery and in a re-saleable condition. Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully re-saleable condition. This does not affect your statutory rights. For more information please contact us.

 

Please send any returns to:

Rhino Direct Returns
c/o Grosvenor House Papers
Westmorland Business Park
Kendal
LA9 6NP
United Kingdom

 

Ordering

 

We aim to dispatch all orders within 24 hours when received during working hours (9-5pm) on a working day (M-F) and we will inform you should there be any delay in dispatching your order. All items are available and in stock. All orders will be delivered via Royal Mail. If your country is not listed, click here to contact us.

 

Payment, Pricing & Promotions

 

We make every effort to ensure that the product information is accurate and current. All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and/or amended quantity.

 

The total cost of your order will be the price of the products you order, plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.

 

Viewing Orders

 

You can view your order online at anytime from your account. From here you can easily reorder or monitor the progress of your order as it is processed.

 

Updating Account Information

 

Please keep your account information up-to-date in case we need to contact you for any reason.

 

VAT Invoice

 

Please contact us if you require a VAT invoice.

 

Customer Services Contact Information

 

We pride ourselves in offering a professional, reliable and friendly service to all our customers. If you do need to talk to us about anything here is the information you will need:

 

Rhino Stationery
Unit 1 Carryduff Business Park
Comber Road
Carryduff,Co. Down
BT8 8AN

 

Email: sales@rhinostationery.com

 

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